Privacy Policy

Last updated: March 2026

1. Who we are

This application ("Supplier Satisfaction Analysis Platform") is operated by:
suPlay BV
Enschede, The Netherlands
Email: info@suplay.nl

2. What data we collect

We collect and process the following personal data:

• Login credentials — email and password, created by the platform administrator. We do not offer self-registration.
• Survey responses — answers to supplier satisfaction questionnaires. Depending on the survey's anonymity setting, responses may be fully anonymous, tracked anonymously, or linked to a supplier.
• Contact information — email addresses and names provided for survey invitations.
• Server logs — IP addresses and browser information are recorded in standard web server access logs.

3. Why we collect it

Data is collected for the following purposes:

• Operating the platform — distributing surveys, computing statistical analyses, generating reports, and managing user sessions.
• Academic research — anonymized or aggregated survey data may be used for academic research on buyer-supplier relationships. Research results will never contain information that can be traced back to individual respondents.

We do not use your data for marketing or profiling.

4. Cookies

This application uses only essential cookies required for the platform to function:

• Session cookie (SSA_SESSID) — keeps you logged in during your session. This cookie is automatically deleted after inactivity.

We do not use tracking cookies, analytics cookies, or marketing cookies. No third-party cookies are set.

5. Data sharing

We do not sell, trade, or share your personal data with third parties, except:

• Hosting provider (TransIP / team.blue) — our server infrastructure provider.

6. Data retention

Survey data is retained for the duration of the research project. After the project concludes, data may be anonymized or deleted upon request. Server logs are retained for a maximum of 90 days.

7. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data

To exercise these rights, contact your survey administrator or email info@suplay.nl.

8. Security

We protect your data with HTTPS encryption, secure password hashing, and access controls. Only authorized administrators can access survey data. Survey responses can be configured to be fully anonymous.

9. Changes

We may update this privacy policy from time to time. The latest version is always available on this page.

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