Last updated: 2026-04-24 · v1.0
These terms govern the use of the Supplier Satisfaction Analysis Platform (the "Service") provided by suPlay BV (KvK 70176264, BTW NL858175691B01, "suPlay", "we", "us") at ssa.suplay.nl and related tenant subdomains.
The Service is offered to business customers only: legal entities, research institutions, and professionals acting in the course of their profession or trade. By creating an account or placing an order you confirm you are acting in a business or professional capacity and not as a consumer.
The Customer is responsible for maintaining the confidentiality of account credentials and for all activity under its accounts. Accounts are not transferable. You must notify us immediately of any unauthorized use.
The Academic tier is available only to recognized academic and research institutions. By selecting this tier the Customer confirms that the institution identified at checkout is the true contracting party.
Subscriptions are billed monthly or annually in advance, as selected at checkout. All fees are exclusive of VAT unless stated otherwise. Payment is handled by our billing processor (see Privacy Policy §5).
Subscriptions automatically renew for successive terms of the same length unless cancelled. After the first term, the Customer may cancel at any time effective at the end of the then-current monthly period, without further obligation, in line with the Dutch Wet van Dam requirements. Cancellation is available through the in-platform subscription management page; no phone call or email is required.
We may adjust pricing with at least 30 days' written notice before the next renewal. The Customer's continued use after the new term begins constitutes acceptance; otherwise the Customer may cancel without penalty before renewal.
The Service is supplied to business customers only. Statutory consumer rights of withdrawal (EU Directive 2011/83/EU) do not apply. To the extent any cooling-off right would otherwise apply, the Customer expressly waives it and requests immediate performance upon activation.
The Customer and its Authorized Users shall not:
We may suspend access for material breach without prior notice where necessary to protect the Service or other customers.
The Customer retains all rights in Customer Data. The Customer grants us a worldwide, royalty-free licence to host, process, and display Customer Data solely to provide the Service and to perform obligations under these terms and the Data Processing Agreement.
We process personal data contained in Customer Data as a processor on the Customer's behalf. See the DPA for controller/processor terms under GDPR Art. 28.
The Service, including its software, design, and documentation, is owned by suPlay BV or its licensors. These terms do not transfer any intellectual property rights to the Customer other than the limited right to use the Service during the Subscription term.
We provide the Service on a commercially reasonable-efforts basis. We do not guarantee specific uptime, throughput, or response times under these standard terms. A separate Service Level Agreement is available to Enterprise customers on request; see SLA.
Support is provided by email at info@suplay.nl during Dutch business hours.
To the maximum extent permitted by law, our aggregate liability for any and all claims arising out of or related to the Service is limited to the total fees paid by the Customer for the Service in the twelve (12) months preceding the event giving rise to the claim, with a minimum floor of five hundred euros (€500).
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, loss of revenue, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under Dutch law, including liability for intent, gross negligence, willful misconduct, or personal injury.
The Customer shall indemnify and hold suPlay harmless from third-party claims arising out of (a) Customer Data, (b) the Customer's use of the Service in breach of these terms, or (c) infringement by Customer Data of any third party's rights.
These terms take effect upon account creation and continue until the Subscription terminates. Either party may terminate for material breach not cured within 30 days of written notice. We may terminate immediately if the Customer becomes insolvent or uses the Service unlawfully.
On termination, access to the Service ends. Customer Data will be deleted in accordance with the Privacy Policy's retention schedule (§6). The Customer may export its data before termination via the in-platform account page.
We may modify these terms with at least 30 days' notice to active Customers, by email or in-platform announcement. Material changes affecting paid features take effect at the next renewal unless the Customer accepts them sooner. Continued use after the effective date constitutes acceptance.
These terms are governed by the law of the Netherlands, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods (CISG).
The parties submit disputes arising out of or related to these terms to the exclusive jurisdiction of the District Court of Overijssel, seat of Almelo (Rechtbank Overijssel, locatie Almelo), the Netherlands.
suPlay BV, Enschede, The Netherlands · KvK 70176264 · BTW NL858175691B01 · info@suplay.nl.