Last updated: 2026-04-24 · v1.0
This page describes the operational expectations for the Supplier Satisfaction Analysis Platform. It is not a contractually binding Service Level Agreement (SLA); it is a transparency statement. Enterprise customers who require a binding SLA can request one at info@suplay.nl.
We aim for 99.5% monthly availability, excluding scheduled maintenance windows. Historical availability data is available on request.
We may perform maintenance on any day between 02:00 and 04:00 CET. Maintenance within this window requires no separate advance notice — this published window is the notice. In practice we group planned work into Sunday nights and use the weekday window primarily for security patching, so that critical updates do not have to wait for the weekend. We may also perform maintenance outside this window where required for security or stability, with best-effort notice where practicable, and aim to avoid disruptive maintenance during Dutch business hours (Monday–Friday 09:00–17:00 CET/CEST).
Maintenance periods are excluded from the availability target above.
A public status page may be introduced as the customer base grows. Until then, incident updates are communicated by email.
Customers on the Enterprise tier may request a separate SLA with committed uptime, credits for downtime, named support contacts, and priority response. This SLA, if signed, overrides this page for that customer.